What are the check-in and check-out times?
Check-in is from 4:00 PM, and check-out is until 10:00 AM the following morning.
How many guests can stay?
We accept only one group per day, with a maximum capacity of 9 guests. It is ideal for a wide range of stays, from a relaxing getaway for couples to three-generation family trips or group stays with friends. (The entire first floor is an exclusive private floor for our guests. The second and third floors are the host’s private residential area.)
Is parking available?
Yes, we have dedicated parking spaces on the premises. If you are arriving by car, please let us know the number of vehicles in advance.
Are meals included?
Meals are not included. You can enjoy cooking your own meals in our fully equipped kitchen (complete with cookware, home appliances, and tableware). We also offer free guidance and reservation assistance for nearby restaurants, wineries, and other local spots.
Are you a licensed accommodation?
Yes. We have obtained a hotel business license from the Nagano Public Health Center under the Hotel Business Act. We operate legally and safely in compliance with all relevant laws, so you can enjoy your stay with peace of mind.
Can I smoke or use fire on the premises?
Smoking is strictly prohibited everywhere inside the building and on the premises. For safety reasons, the use of fire outside designated areas (including bringing in fireworks, BBQ grills, etc.) is strictly prohibited.
Do you accept long-term stays?
Yes, we do. With a full kitchen and a Toshiba washer/dryer, you can stay as comfortably as if you were living here. Please feel free to consult us for consecutive nights or long-term stays.
Is the facility wheelchair accessible or soundproofed?
Because this is a traditional Japanese wooden house (Kominka), there are thresholds and steps. Additionally, due to its structure, footsteps and daily living noises may echo, and it is not completely soundproofed. We ask for your understanding in advance.
What about insects?
Because we are located in a nature-rich rural village, small insects may occasionally enter depending on the weather and season. We always have insect repellents available for your use, or you can ask the host for assistance.
Are there security cameras?
For crime prevention and safety management, security cameras are installed only outdoors (around entrances/exits, parking lots, etc.). To protect your privacy, there are absolutely no cameras inside the building (guest rooms, bathrooms, toilets, or any indoor areas).
Can I stay with my pet?
Unauthorized pets are not allowed. If you wish to bring a pet, please consult us in advance.
What is the Exclusive Concierge Service (Paid Option)?
This is a special option for ¥100,000 per day (up to 10 hours, advance booking required), where the host acts as your exclusive concierge. The service provides total support, including itinerary coordination, local guidance, language assistance, winter ski resort guidance, and luggage handling assistance.
Do you support languages other than Japanese?
While not perfect, we can provide guidance in English and Chinese. Guests from overseas can stay with confidence. Please feel free to consult us about your itinerary or any support you need during your stay.
Is the bath a natural hot spring (Onsen)?
The indoor bath is not a natural hot spring. However, the famous “Shinshu Takayama Hot Spring Village”—including Yamada Onsen, Goshiki Onsen, and Shichimi Onsen—is scattered nearby. We highly recommend enjoying a hot spring tour in the area.
Do you have Wi-Fi and a washing machine?
Yes, we are fully equipped with high-speed Wi-Fi and a washer/dryer.
Do you offer a pick-up service?
Yes. We offer a free pick-up and drop-off service (one round trip or one-way per group) from “Nagano Station” or “Suzaka Station” by advance reservation. If you need a child seat, please let us know when booking.
How do I get there by car?
It is about 35 minutes from the “Suzaka-Nagano East IC” on the Joshin-etsu Expressway via Route 66, and about 40 minutes from the “Shinshu-Nakano IC”.
How do I get there from the airport?
From Haneda Airport (HND):
Approx. 2.5 to 3 hours by train (via Tokyo, Hokuriku Shinkansen, and Nagaden) / Approx. 3.5 to 4 hours by car.
From Narita Airport (NRT):
Approx. 3 to 3.5 hours by train (via Tokyo, Hokuriku Shinkansen, and Nagaden) / Approx. 4 to 4.5 hours by car.
What payment methods do you accept?
For direct bookings via our official website or messages, full advance payment by credit card is required at the time of booking confirmation. On-site payments for paid options and actual expenses are accepted by credit card at check-out (cash in Japanese Yen is only accepted in case of credit card system failure). For bookings via OTAs (Online Travel Agents), the payment policy of each respective site applies.
What is your cancellation policy?
For direct bookings, the following cancellation fees (as a percentage of the accommodation fee) apply:
- 31 days or more prior to the accommodation date: Free
- 30 to 15 days prior (until 23:59 JST): 30%
- 14 to 8 days prior (until 23:59 JST): 50%
- 7 to 2 days prior (until 23:59 JST): 80%
- 1 day prior, on the day, or no-show: 100%
- Provided there is a vacancy, a one-time date change is permitted free of charge if requested at least 14 days prior to the original accommodation start date.